Introduction

Building Community & Embracing Diversity

The Art of Compassionate Communication

Facilitation Skills: Decision Making & Conflict Resolution

Personal Empowerment & Leadership Skills

Celebrating Life:
Art & Creativity

The Fine Art of Offering Feedback

Giving constructive feedback is a way to improve interpersonal relationships, permitting people to stop playing games of guessing at expectations and evaluations. It requires all the best communication skills we can gather – using neutral language, describing what the person actually did rather than assessing his or her character or motives and using real feeling words rather than blame-words.

The following table summarizes five important aspects you have to take into account before giving critical feedback (see 5 Steps to Give Critical Feedback).

• The Fine Art of Offering Feedback
  • 5 Steps to Give Critical Feedback
  • The Observation-Feeling-Need-Request Script
• Responding to Critical Feedback
• Giving Positive Feedback

"Day and Night" - M.C.Escher
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