Introduction

Building Community & Embracing Diversity

The Art of Compassionate Communication

Facilitation Skills: Decision Making & Conflict Resolution

Personal Empowerment & Leadership Skills

Celebrating Life:
Art & Creativity

Local, Bioregional & Global Outreach

 

2a. The Art of Compassionate Communication
Active and Deep Listening Giving and Receiving Feedback Compassionate Communication

Observing without Evaluating

The first principle of NVC entails the separation of observation from evaluation. When we combine observation with evaluation, others will hear criticism and resist what we are saying. It is what happens when we use words like ‘always’ or ‘never’, intended to exaggerate our observation of what somebody else has done. How do you react when you hear something like ‘you are always late’?

Observations must be specific to time and context. Instead of saying ‘you are always late’, we can say: ‘you were late the last three times to our meetings’.

Examples:

Observation & Evaluation
Observation without Evaluation
'You lied to me about your grades'. ‘I heard you say you passed all your courses, but this report card shows two Fs'.
‘The boss is procrastinating around this decision'. ‘The boss told us she would announce the decision by last week, but we still haven't heard'.

 

 

nvc book

Marshall B. Rosenberg "Non Violent Communication" book