2.
Communication Skills, Decision Making & Facilitation
Activity 1 - Questions to work on content
Description
Answer these questions after reading the texts they refer to and from
your experience in groups.
- Read the texts under the heading "Active and deep listening" and
reflect on the meaning of these sentences: "Honour people’s
boundaries" and "See your teacher in every person, in every
situation”. Do you feel identified with these attitudes?
Is it easy or difficult for you to maintain this kind of approach
in your daily life? In what situations or with what people is it
more difficult for you? Reflect on why this is so.
- After reading the material on Critical Feedback, provide assertive
answers to the following situations:
- The boss says: "Why do you always arrive
late at work meetings? I expected more from you and thought you
could be an example for the rest of the group. "
- At home, your partner tells you, shouting: “I'm
tired of you always leaving everything thrown around the place!
- One of your workmates makes a comment like:
I can’t do
anything with you. You do everything wrong!
- Once you've read what facilitation is and have learned some of
the skills and tools you must have to be a good facilitator, in what
situations do you think may it be useful for a group to have a facilitator
(someone of the same group, rotating role, or someone from outside)?
Why do you think so? What do you think should be the function of
the facilitator in each case? Have you ever played any of these roles
in the groups you are part of? How did you feel? Which skills and
tools were available to you? Which ones did you really need, miss
or think you should know for the future? Write a little plan of how
you might get or develop them.
- See the table about "Attitudes toward conflict." Is
there anyone you feel more identified with? Why do you think so?
Try to remember and describe different situations in which you
reacted in each of these ways. Think about your reaction. Could
you change it? How and why?
Objectives
The aim of these questions is to foster a thoughtful reading of the
material and to promote the assimilation of concepts, looking for
connections with the student’s personal experience.
Resources
Documentation pages
Assessment
To be considered: the adequate use of theoretical concepts in the answers,
the depth of the thinking, and the descriptive richness of the real-life
cases used to illustrate the answers.
Activity 2 – Individual
Work
A/ Activity about automatic
responses
Description
Fill in the table below – how often do you find yourself responding
in any of the ways listed on the sheet?
| Behaviour |
Rarely |
Sometimes |
Frequently |
| Nagging |
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| Shouting |
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| Interrupting |
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| Exploding |
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| Warning (If you
don’t do this!) |
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| Correcting (Look at the facts!) |
|
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| Persisting (I am right!) |
|
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| Insulting (You are pathetic!) |
|
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| Sarcastic |
|
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| Revenge (I’ll
get you back for this!) |
|
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| Withdrawal |
|
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| Sulking in silence |
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| Taking it out on the wrong person |
|
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| Declaring that you are being unfairly
treated |
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| Talking behind
someone’s back |
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| Trying to forget about the problem |
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| Feeling ill |
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| Not wanting to hurt the other person |
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| Feeling low and depressed |
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| Being polite but feeling angry |
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Choose 3 “frequently” of the previous table and remember
for each a real situation where you behaved in that way. Think of one
personal reason why you would behave in each of those ways. Write down
the different “why’s” you have found for each situation.
Now consider how each of these behaviours would be expressed – what
you would say, how you would say it, and how you would express it physically.
Write down your responses.
Share with your classmates the different “why’s” and “how’s”.
Compare them with somebody who chose the same behaviour. Are your answers
similar or different?
Reflect together upon what signs can help us to recognise and even
predict other’s behaviours, what signs we can learn to recognise
in ourselves which warn us that we are embarking on an unassertive
approach, how we can alter our pattern of reacting and begin to learn
a new response, etc.
Objectives
To gain an understanding of what unassertive behaviour is, to become
aware of our automatic responses and learn from them.
Resources
Notes about Critical Feedback and Compassionate Communication
Assessment
After their participation in the common reflection held in the virtual
classroom, students will individually submit a report (one page maximum)
about their impressions of the activity, and their personal reflections
about what they have learned.
B/ Activity to observe what
happens in a group meeting
To do this activity, you will have to
participate in a group meeting where you can just be an observer. Choose
a group you are part of or try to get an invitation to join a group
you know.
Description
Sit in a group meeting observing what happens at all levels (relationships,
process and results), and take notes of your observations. Try to
notice the different aspects of the group culture – atmosphere,
roles, power and rank, and so on. Pay attention to the following
questions: Is the meeting well conducted? Is it effective? Dies it
have an agenda? Is there clear information for everybody? Are there
any difficult issues that generate tension? Are there relationship
issues? Are there rank issues that create power abuses? Which are
the main roles played by the participants?
It may useful to use the table "What to observe in a group" as
a guide.
Describe your impressions, what you have learned, what would you change,
etc.
Objectives
To develop the capacity of observation - one of the first skills a
facilitator should develop.
Resources
Material about facilitation (see Documentation)
Evaluation criteria
The student will submit a report (maximum two pages) summarizing and
analyzing their observations.
Activity 3 - Small Groups
Work: Activity to learn to suspend our thoughts
Divide the virtual classroom in groups of two. Once
the dynamic is done, reflect on the results.
Description
Try to find two or three themes or issues where you have a strong opinion.
For each of them, answer the following questions:
- Why am I so sure of my opinion?
- What makes me hold on to this idea in such a strong a way? Does
it benefit me in some way? What would happen if I stopped thinking
or believing so? What could I lose?
- What frightens me?
Share with your partner your feelings doing the activity, if you have
experienced any block or change on the perception of yourself, if it
has been difficult for you, and so on.
Objectives
To detach ourselves of the image we have build of ourselves. Practice
suspension of our thoughts and feelings, trying to see them as "things" that
are there, something with which we do not have to identify ourselves.
Resources
Notes on Suspension (see Documentation)
Assessment
The student will submit a report (maximum one page) about how the dynamic
has gone, along with their personal reflections on what s/he has
learned.
Activity 4 - Case Study
Each student will work on a real project, brought by himself or by
other students, in collaboration with other students in the virtual
classroom. You will work in groups of 3-4 persons.
Description
In your working group, create a booklet containing several documents
related to the governance of your case study, including:
- A membership protocol
- A decision-making procedure, based on the following questions:
- Are all decisions equal in importance, scope ...?
- Who should decide what decisions?
- What decision-making method must be used for each type of decision?
- How often do we want to gather to make decisions? For how long
do we want to meet?
- What are our basic agreements for meetings?
- How will we ensure that our decision-making process is truly
participatory, inclusive and fair?
- How will we solve conflicts arising in decision-making?
- How will we communicate the decisions to the group?
- A procedure for the prevention and management of conflicts in the
daily activity of the group.
Objectives
To learn to design and develop useful documents for the governance
of a group.
Resources
Information on the case study
Use the glossary for a definition of the word "governance"
Material on facilitation skills, decision making and conflict resolution
Internet
Evaluation criteria
To consider: the completion of the work and the internal consistency
of the document. Each student will also have to indicate their personal
contribution to the document.
Activity 5 - Reflection
Description
Write an essay (no more than 3 pages) reflecting upon what you think
are the main axis of the module (for example: compassion, trust,
etc.) Connect this reflection with what you have learned about deep
democracy.
Try to integrate all this with the fundaments of the decision-making
by consensus - "the best decision everybody can accept".
Think of a possible way for a community to deeply learn and internalize
what making decisions by consensus really means and how to ensure that
it becomes a solid and well-founded practice.
Develop your own reflection upon consensus: strengths, weaknesses,
etc.
Objectives
To reflect upon consensus and how to implement it in our local groups
and communities.
Evaluation criteria
To consider: the ability to collect ideas, establish connections, etc.
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